Troubleshoot: My Printer Isn't Working

Created by Erick Tu, Modified on Mon, 1 Apr, 2024 at 1:57 PM by Erick Tu

Find quick troubleshooting steps to fix most Blogic printer issues.

TABLE OF CONTENTS

Printer Troubleshooting
Common Printer Issues

Printer Troubleshooting

Occasionally, printers encounter hiccups‌. If you're encountering difficulties with printing, here are three troubleshooting steps tailored to address most printer issues and can be easily performed on-site.

Always begin with these three steps FIRST:

1. Disconnect both the power cable and the ethernet cable from your printer. Wait for 30 seconds. 
2. Reconnect both cables and ensure your printer is powered on. 
3. Attempt printing again.

If the issue persists, proceed with these additional troubleshooting suggestions:

Printing from a terminal? Verify that Wi-Fi is disabled.
Printing from a handheld device? Double-check that you're connected to the appropriate Wi-Fi network.
Experiencing blank slips from your receipt printer? Ensure you're utilizing the correct paper (refer to Printer Paper Rolls and Ink Ribbons) and that it's correctly installed. If the issue persists, it's possible the paper was loaded incorrectly; try adjusting it accordingly.

Common Printer Issues

Problem	Potential Causes	Solution
Tickets not printing or printing to wrong station	Power interruption or cable disconnection	Disconnect both printer cables for 30 seconds, then reconnect. Test with a known working cable.
Blank tickets	Incorrect paper installation	Reinstall paper (refer to Printer Paper Rolls and Ink Ribbons).
Recurring issues with a specific printer	Configuration problems in Blogic Dashboard	Double-check configuration settings (see Verifying Your Internet Connection).

If your printer persists in acting up, it's time to dive deeper! Let's initiate a test slip print. Doing so not only verifies printer functionality, paper loading, and power status but also sheds light on the printer's internet connectivity.

Follow the directions in this Blogic article, How to Print a Test Slip, and further diagnose why your printer is not printing.